At Naiyas Craft, customer satisfaction is important to us. We aim to provide high-quality handcrafted products and a smooth shopping experience. Please read our refund policy carefully before placing an order.
1. Returns Eligibility
We accept returns only under the following conditions:
- The item received is damaged, defective, or incorrect
- The return request is made within 7 days of delivery
- The item is unused and returned in its original packaging
Products that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.
2. Non-Refundable Items
The following items are non-refundable:
- Customized or personalized products
- Earrings due to hygiene reasons
- Sale or clearance items
- Gift cards or promotional items
3. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Order number
- Clear photos of the product
- Description of the issue
After review, we may offer:
- Replacement product
- Store credit
- Partial or full refund
4. Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
5. Return Shipping
Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.
We recommend using a trackable shipping service as we are not responsible for lost return parcels.
6. Order Cancellation
Orders can only be cancelled before they are processed or shipped.
Customized or made-to-order items cannot be cancelled once production has started.
7. Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check your bank account again
- Contact your card provider or bank
- Reach out to our support team for assistance
8. Contact Us
For any refund or return-related queries, please contact us through our website contact page.
Thank you for shopping with Naiyas Craft.