At Naiyas Craft, we are committed to delivering your handcrafted products safely and efficiently. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Customized or handmade-to-order products may require additional processing time depending on the design and order quantity.
Orders are not processed on weekends or public holidays.
2. Shipping Locations
We currently ship across the United Kingdom and selected international locations.
Shipping availability may vary depending on the destination.
3. Estimated Delivery Time
UK Delivery
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days (if available)
International Delivery
- Estimated delivery time: 7–21 business days depending on location and customs processing
Please note that delivery timelines are estimates and may vary during peak seasons or due to courier delays.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight
- Shipping method selected
Free shipping promotions may be available on selected orders or during special campaigns.
5. Order Tracking
Once your order has been shipped, you may receive a confirmation email with tracking details (if applicable).
Customers are responsible for providing accurate shipping information during checkout.
6. Delayed or Lost Parcels
While we work with trusted courier partners, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Customs clearance
- Courier service disruptions
Naiyas Craft is not responsible for delays caused by external shipping providers, but we will do our best to assist you.
7. Incorrect Shipping Information
If an incorrect address is provided by the customer, we may not be able to offer a refund or replacement for lost parcels.
Please ensure all shipping details are accurate before completing your order.
8. Customs & Import Duties
International customers may be responsible for customs duties, taxes, or import charges applicable in their country.
These charges are not included in product or shipping prices.
9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of:
- The package
- Shipping label
- Damaged product
We will review the issue and assist accordingly.
10. Contact Us
For any shipping-related questions or support, please contact us through our website contact page.
Thank you for shopping with Naiyas Craft.